Olivia, thanks for joining me on short notice. How are you doing today?

I’m well, Carter. I appreciate the opportunity to speak with you.

To begin, could you give me a concise overview of your experience working with clients?

Certainly. I’ve spent the past four years in veterinary practice, where I regularly explained treatment plans, managed anxious pet owners, and resolved billing or scheduling concerns.

What prompted you to consider a customer success role at this point?