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How to Pick Up a Package at Oakwood Parcel Lockers

Read step-by-step instructions and practical notices on an outdoor parcel locker terminal to learn how to collect a delivery.

Vas a aprender: Al terminar esta actividad, serás capaz de recoger un paquete en las taquillas automáticas de Oakwood siguiendo las instrucciones de la pantalla y respetando el plazo.

Modo inmersivo

LecturaA2¿Quieres más desafío? Mira B1

How to Pick Up a Package at Oakwood Parcel Lockers

Read step-by-step instructions and practical notices on an outdoor parcel locker terminal to learn how to collect a delivery.

Vas a aprender: Al terminar esta actividad, serás capaz de recoger un paquete en las taquillas automáticas de Oakwood siguiendo las instrucciones de la pantalla y respetando el plazo.

Modo inmersivo

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Antes de leer

Estás en las taquillas automáticas de Oakwood, junto a la estación de tren, para recoger un paquete con el código que te llegó por SMS.

Palabras clave

central kiosk: tótem central: la pantalla donde empiezas a recoger el paquete
pickup code: código de recogida: los seis números que recibiste por SMS
compartment number: número de compartimento: el número del hueco donde está tu paquete
collection deadline: plazo de recogida: el tiempo que tienes para recoger el paquete

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Welcome to the Oakwood parcel lockers outside the train station. You can collect your delivery safely at any hour of the day. First, walk to the central kiosk and touch the screen to activate it. You received a pickup code by text message when your parcel arrived. Enter your six-digit code on the screen, or scan your barcode with the red scanner light.

Preguntas

Pregunta 1:

What should you do first when you arrive at the parcel lockers?

¿Qué tienes que hacer primero cuando llegas a las taquillas?

Call customer support for permission.

Touch the screen at the central kiosk.

Push every door until one opens.

Wait for a courier to help you.

Preguntas

Pregunta 2:

How can you identify your package at the kiosk?

¿Cómo puedes identificar tu paquete en el tótem?

Enter your code or scan your barcode.

Show an identity card to the camera.

Type your home address into the kiosk.

Insert a credit card into the payment slot.

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Next, the screen shows your compartment number and the locker door opens automatically. Walk to your open compartment and remove your package carefully. Then, push the locker door firmly until you hear a click. The screen confirms your successful pickup, but you can also print a paper receipt. Make sure the door is shut before you leave the kiosk area.

Preguntas

Pregunta 3:

What happens immediately after the kiosk recognizes your code?

¿Qué pasa justo después de que el tótem reconoce tu código?

The machine prints a return form.

A courier brings your box from the train station.

The screen shows your compartment number and the door opens.

You must pay a storage fee on the terminal.

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Always remember your collection deadline after you receive your message. You have three days to collect your parcel because locker space is limited. If you do not pick up your items in time, the courier returns them. If your pickup code fails or the door stays locked, call customer support. Our helpline number is printed directly below the screen for quick assistance.