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How to Pick Up a Package at Oakwood Parcel Lockers

Read step-by-step instructions and practical notices on an outdoor parcel locker terminal to learn how to collect a delivery.

Vous allez apprendre: À la fin de cette activité, vous serez capable de récupérer un colis dans les consignes automatiques d'Oakwood en suivant les instructions de l'écran et en respectant le délai.

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LectureA2Envie d'un défi ? Voir B1

How to Pick Up a Package at Oakwood Parcel Lockers

Read step-by-step instructions and practical notices on an outdoor parcel locker terminal to learn how to collect a delivery.

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Avant de lire

Vous êtes devant les consignes automatiques d'Oakwood, à côté de la gare, pour récupérer un colis avec le code reçu par SMS.

Mots clés

central kiosk: borne centrale : l'écran où l'on commence la récupération
pickup code: code de retrait : les six chiffres reçus par SMS
compartment number: numéro de compartiment : le numéro de la case où se trouve le colis
collection deadline: délai de retrait : le temps qu'on a pour récupérer le colis

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Welcome to the Oakwood parcel lockers outside the train station. You can collect your delivery safely at any hour of the day. First, walk to the central kiosk and touch the screen to activate it. You received a pickup code by text message when your parcel arrived. Enter your six-digit code on the screen, or scan your barcode with the red scanner light.

Questions

Question 1 :

What should you do first when you arrive at the parcel lockers?

Que faut-il faire en premier quand on arrive aux consignes ?

Call customer support for permission.

Touch the screen at the central kiosk.

Push every door until one opens.

Wait for a courier to help you.

Questions

Question 2 :

How can you identify your package at the kiosk?

Comment reconnaître son colis sur la borne ?

Enter your code or scan your barcode.

Show an identity card to the camera.

Type your home address into the kiosk.

Insert a credit card into the payment slot.

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Next, the screen shows your compartment number and the locker door opens automatically. Walk to your open compartment and remove your package carefully. Then, push the locker door firmly until you hear a click. The screen confirms your successful pickup, but you can also print a paper receipt. Make sure the door is shut before you leave the kiosk area.

Questions

Question 3 :

What happens immediately after the kiosk recognizes your code?

Que se passe-t-il juste après que la borne a reconnu le code ?

The machine prints a return form.

A courier brings your box from the train station.

The screen shows your compartment number and the door opens.

You must pay a storage fee on the terminal.

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Always remember your collection deadline after you receive your message. You have three days to collect your parcel because locker space is limited. If you do not pick up your items in time, the courier returns them. If your pickup code fails or the door stays locked, call customer support. Our helpline number is printed directly below the screen for quick assistance.