Discuss a late delivery, clarify conflicting updates, and confirm a service credit.
アクティビティのテーマ: Customer service issue resolution
Discuss a late delivery, clarify conflicting updates, and confirm a service credit.
アクティビティのテーマ: Customer service issue resolution
Barbara, I understand you’re calling about the delayed shipment and the service credit you were promised.
That’s right, Leo. The package arrived three days late, and although I appreciate that it was delivered, the credit still hasn’t appeared on my account.
I’m sorry, Barbara. I’ve reviewed the case, and the delay was recorded correctly; the missing step was the credit approval, not the delivery confirmation.
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