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Olivia, thanks for joining me on short notice. How are you doing today?
I’m well, Carter. I appreciate the opportunity to speak with you.
To begin, could you give me a concise overview of your experience working with clients?
Certainly. I’ve spent the past four years in veterinary practice, where I regularly explained treatment plans, managed anxious pet owners, and resolved billing or scheduling concerns.
What prompted you to consider a customer success role at this point?