B1Premium content · 5 min

Interview for a Customer Service Position

Practice describing helpful experiences and handling multiple customers during a job interview.

Activity topic: Customer service job interview

B1Premium content · 5 min

Interview for a Customer Service Position

Practice describing helpful experiences and handling multiple customers during a job interview.

Activity topic: Customer service job interview

Vocabulary in this activity

  • Thanks for coming in to talk about
  • Can you tell me about a time you helped someone solve a problem?
  • I listened carefully
  • How would you handle several customers at once?
  • I would greet everyone
  • let the others know I would be with them soon

Excerpt

Steven

Good morning, Sienna. Thanks for coming in to talk about the customer service position.

Sienna

Good morning, Steven. Thank you for meeting with me.

Steven

Can you tell me about a time you helped someone solve a problem?

Sienna

At my last job, a visitor could not find a research station. I listened carefully, checked the map, and walked with her to the right building.

The full activity continues after this excerpt.

What you'll practice

  • Sentence-by-sentence audio
  • 8 lines to say out loud, with feedback

This complete activity is part of Premium. Sign in to check your access, or keep practicing for free with the suggestions below.

Your learning path

These references show the topic and skill practiced in this activity.