Grace, thanks for joining me. I’d like to discuss how you would handle a traveler asking for information about an accessible airport transfer.

Certainly, Ian. I’d first clarify the traveler’s arrival time, mobility requirements, and whether the request concerns a private vehicle or the hotel’s shared shuttle.

Suppose the traveler has already booked the shuttle but has received conflicting information about wheelchair access. What would you ask next?

I’d ask for the booking reference, flight details, and the exact messages they received. That would let me separate a confirmed arrangement from an assumption or outdated update.